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Customer Service is available M-F from 9 to 5 CST E-mail customerservice@midwestgrp.com is always the fastest way to a response. Direct Dial #: 800-305-3388
Our standard shipping method is FedEx ground service to business addresses in the lower 48 states.
IF YOUR ADDRESS IS RESIDENTIAL YOUR GOODS WILL SHIP VIA FEDEX SMARTPOST or USPS DIRECT. SIGNIFICANT ADDITIONAL TIME IN TRANSIT MAY RESULT. WE ARE NOT RESPONSIBLE FOR LOSS OR DELAY IF YOU CHOOSE A RESIDENTIAL SHIPMENT SINCE A PROOF OF RECIEPT SIGNAUTURE IS NOT POSSIBLE. RESIDENTIAL SHIPMENTS CAN NOT BE TIME SENSITIVE. It is always best and cheapest to ship to a business address. If you are running a business out of a residence, unless FedEx recognizes the address as business delivery, the above will apply.
Please note that the shipping table only applies to contiguous/lower 48 states. The cheapest way to ship to Alaska and Hawaii is via USPS. This will be our default for both recipient states. This method will result in significant time in transit as well as additional cost. Shipments to these states cannot be time sensitive.
The Made to Order items are collected and made twice a month; on the 10th and 25th. This merchandise will ship in 2-3 weeks after it is collected. It takes time for these items to be made and this is the most cost-effective way to do so.

FedEx Ground Service Delivery Times

This map illustrates service schedules in business days for FedEx Ground shipments.

The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations.  Transit times may differ between shipments to commercial and residential destinations.  FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

If the size or item you are looking for is not listed in the program items please check with our Associated MTO Customer Service at 800-305-3388 to see if it is available for this item or perhaps and alternative item might be available.
Your credit card information must be entered exactly as it appears on your credit card statement. This is a message that is being sent back to the web page by your credit card company. This error is not generated by us.
On the Log-in page click Recover Password then enter your email address and click the Email Link button. The system will sent you an e-mail with a link to reset your password. Unlike the old store, the level of encryption on these new stores does not allow us any access to see your password. If you are having problems, or if you can't remember the email address you used when you registered you will need to contact our support staff: customerservice@midwestgrp.com.
We accept the following bank credit card payment:
Visa, Master Card, American Express, and Discover.
We DO NOT ACCEPT:
Any brand gift cards or debit (only) cards.